FAQ

Frequently asked questions

HOME VISITS

DO YOU STILL OFFER HOME VISITS DESPITE THE CORONAVIRUS?


Yes. I will speak to you over the phone first and ask you some questions before arranging a home visit (called triage). This phone call will also be the opportunity for me to answer any of your queries. For more information you can read the Home Visit Protocol document




WILL YOU BE WEARING PERSONAL PROTECTION EQUIPMENT (PPE)?


Yes, I will be wearing PPE in line with Public Health England recommendations. We will discuss over the phone if you need to wear some PPE during the consultation.




IS A HOME VISIT DIFFERENT FROM A CONSULTATION IN CLINIC?


No, the only difference is that it takes place in your home. For more information about what to expect during the consultation, please visit our patient information document




HOW DO I PAY FOR HOME VISITS?


The easiest way is to pay by bank transfer. The cost of a home visit is £60. Sorry, I do not accept cheques. All home visits should be paid prior or on the day of the treatment. Please refer to the patient information and policies for cancellations.





ONLINE CONSULTATIONS

CAN WE DO ONLINE CONSULTATION WITHOUT VIDEO CALL TECHNOLOGY?


I am afraid we can't. An essential part of the consultation is to observe you moving and this can only be achieved with video call. Please let me know if there is a specific video app you would prefer to use.




IS MY PRESENTATION / INJURY SUITABLE FOR ONLINE CONSULTATION?


If your presentation / injury has a musculoskeletal origin then the answer is yes. Musculoskeletal presentation can involve muscles, joints, tendons, ligaments, nerves. If you are not sure, please feel free to get in touch.




WHAT IF MY PRESENTATION IS NOT SUITABLE FOR ONLINE CONSULTATION?


If it becomes apparent during the case history taking that your presentation is not of musculoskeletal origin and that online consultation is not appropriate at this time, we will provide you with a refund and a written recommendation for an alternative course of action




HOW DO I PAY FOR ONLINE CONSULTATIONS


The easiest way to pay in by bank transfer. Sorry, I do not accept cheques through the post. All online consultations should be paid prior or on the day of the treatment. The cost for online consultation is £50 for initial consultation and £30 for follow-up consultations. Please refer to the patient information and policies for cancellations.





CONTACT

PATIENT INFORMATION DOCUMENTS

Address

Endeavour House

Endeavour Business Park

Crow Arch Lane

Ringwood, Hampshire

BH24 1HP

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© 2020 by New Forest Osteopathy Ltd. Registered in England and Wales # 08927257