Frequently asked questions
DO YOU STILL OFFER HOME VISITS DESPITE THE CORONAVIRUS?
Yes. I will speak to you over the phone first and ask you some questions before arranging a home visit (called triage). This phone call will also be the opportunity for me to answer any of your queries. For more information you can read the Home Visit Protocol document
WILL YOU BE WEARING PERSONAL PROTECTION EQUIPMENT (PPE)?
IS A HOME VISIT DIFFERENT FROM A CONSULTATION IN CLINIC?
No, the only difference is that it takes place in your home. For more information about what to expect during the consultation, please visit our patient information document
HOW DO I PAY FOR HOME VISITS?
The easiest way is to pay by bank transfer. The cost of a home visit is £60. Sorry, I do not accept cheques. All home visits should be paid prior or on the day of the treatment. Please refer to the patient information and policies for cancellations.
CAN WE DO ONLINE CONSULTATION WITHOUT VIDEO CALL TECHNOLOGY?
I am afraid we can't. An essential part of the consultation is to observe you moving and this can only be achieved with video call. Please let me know if there is a specific video app you would prefer to use.
IS MY PRESENTATION / INJURY SUITABLE FOR ONLINE CONSULTATION?
If your presentation / injury has a musculoskeletal origin then the answer is yes. Musculoskeletal presentation can involve muscles, joints, tendons, ligaments, nerves. If you are not sure, please feel free to get in touch.
WHAT IF MY PRESENTATION IS NOT SUITABLE FOR ONLINE CONSULTATION?
If it becomes apparent during the case history taking that your presentation is not of musculoskeletal origin and that online consultation is not appropriate at this time, we will provide you with a refund and a written recommendation for an alternative course of action
HOW DO I PAY FOR ONLINE CONSULTATIONS
The easiest way to pay in by bank transfer. Sorry, I do not accept cheques through the post. All online consultations should be paid prior or on the day of the treatment. The cost for online consultation is £50 for initial consultation and £30 for follow-up consultations. Please refer to the patient information and policies for cancellations.